Service Writer

EquipmentShare • Charleston, SC

11d • Onsite

About The Position

EquipmentShare is hiring a Service Writer for its rental facility in Ladson, South Carolina. Service Writers schedule rentals and maintain customer service standards. The role involves writing customer damage work orders, ordering parts, billing work orders, and assisting the service manager with customer damage and internal work orders. It also includes responding to inbound leads, guiding customers through the rental process, developing customer relationships, and helping expand the customer base. The Service Writer keeps customers informed about EquipmentShare products and services, promptly resolves customer communications, and develops sales strategies to grow market share and improve the customer experience.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The role is subject to on-call scheduling, with additional compensation provided. This is a safety-sensitive position; employment offers are contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and a customer-focused approach to solving problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Pass a 10-panel drug screen; employment is contingent on the result.
• Pass a background check.

Nice To Haves

• Equipment sales experience.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager with customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture existing customer relationships to ensure satisfaction with EquipmentShare’s service and support.
• Keep customers informed about new or additional ways EquipmentShare can support their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.
• Additional compensation for on-call scheduling.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED