Service Writer

The Larson Group (TLG Peterbilt) • Portage, IN

3d

About The Position

The Larson Group Peterbilt is seeking an experienced Service Writer to join its team. The Service Writer greets and consults with service customers about their concerns, supports coordination and communication within the service department, and performs tasks for the warranty department. This is a safety-sensitive position.

Requirements

• High school diploma.
• Experience in a dealership service shop environment is strongly preferred but not required.

Nice To Haves

• A college degree or a certificate from a trade school is preferred but not required.
• Experience in a dealership service shop environment.

Responsibilities

• Open and close work orders, providing as much information as possible.
• Record, adjust, and report mechanics’ time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Attempt to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosing and repairing their jobs.
• Assist with warranty repair paperwork flow.
• Check in new trucks delivered to the shop and complete the appropriate forms.
• Consult with the parts department regarding special-order parts and sublet repairs.
• Instruct the following shift’s service writer on special instructions and appointments.
• Keep the Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Benefits

• Paid time off
• Paid holidays
• Medical, dental, and basic life insurance
• 401(k) with employer contribution
• Bi-weekly pay schedule
• Opportunity for advancement and career development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED