Service Writer

LandPro Equipment • Savannah, NY

11d

About The Position

As a Service Writer, you are the connection between customers and the service team. You welcome customers, understand their service needs, and help ensure work orders and communication with technicians proceed smoothly. You keep customers informed, coordinate with the team, and help equipment get back up and running as quickly as possible. The role can be fast-paced and may require problem-solving, with a consistent focus on doing the job right and taking care of the customer.

LandPro Equipment is a John Deere dealer serving communities across New York, Ohio, and Pennsylvania. The company emphasizes Professionalism, Respect, and Outstanding Service, and describes its team members as PROs. LandPro Equipment is an Equal Opportunity Employer and recruits, hires, and promotes without discrimination based on protected characteristics.

Requirements

• Customer service, administrative, or coordination experience.
• Strong communication and organizational skills.
• Basic computer skills.
• Take pride in work and want to grow skills.
• Communicate clearly and stay organized in a fast-paced environment.
• Enjoy helping customers and solving problems.
• Work well as part of a team and support others.
• Care about doing the job right and delivering great service.

Nice To Haves

• Experience in service, automotive, or equipment environments.
• A general understanding of mechanical and technical terms.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process.
• Clearly communicate service needs, timelines, and updates to customers.
• Open, manage, and close work orders accurately and with attention to detail.
• Coordinate with technicians and parts teams to keep work moving efficiently.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

Benefits

• Paid Time Off (PTO) that grows with you.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability.
• 401(k) with company match.
• Access to Empeople.
• Access to John Deere University.
• Earn While You Learn Program.
• Employee discount on equipment and parts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed