Service Writer

Epika Fleet Services, Inc.•Baytown, TX

7d•$15 - $20•Onsite

About The Position

LubeZone is hiring a Sales & Service Writer to welcome customers, listen to their vehicle concerns, recommend appropriate services, and provide a smooth, trustworthy experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service setting. No technician experience is required; training on the company’s products, services, and tools is provided. LubeZone provides fast-lube and routine maintenance services for individual drivers and fleets. The company primarily services class 6–8 trucks and also services light- and medium-duty vehicles. This position can build customer care, sales, and workflow skills that may support advancement to Assistant Store Manager, Store Manager, and other operational leadership roles.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and/or retail experience, including sales.
Ability to communicate and work well with others.
Ability to stay organized and detail-oriented.
Ability to learn quickly and be flexible, dependable, punctual, and able to maintain a consistent work schedule.
Ability to stand for up to eight hours per day and walk throughout the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other required PPE.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Some college.
Automotive and heavy-duty vehicle knowledge.

Responsibilities

Greet customers in a friendly manner and gather information needed to service their equipment.
Review service history and technician findings to recommend appropriate services.
Explain preventative maintenance packages clearly so customers can make informed decisions.
Enter service information accurately in the Droptop Point-of-Sale system and prepare quotes and work orders.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Complete invoices, collect payments, and perform basic accounting duties using daily payment information.
Keep the display area stocked and assist with add-on sales.
Maintain store cleanliness to support a safe and healthy workplace.
Work a flexible schedule, including weekends as needed, and follow Sun Auto’s core values and company policies.