Service Writer

EquipmentShare • Leetsdale, PA

6d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at its rental facility in Leetsdale, Pennsylvania. Service Writers schedule rentals and maintain customer service standards. The role involves handling customer damage and internal work orders, supporting the service manager, responding to customer leads and inquiries, and building and maintaining customer relationships. The position works Monday through Friday, 7:00 a.m. to 5:00 p.m., is subject to on-call scheduling with additional compensation, and offers overtime pay after 40 hours worked.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and an interest in solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Employment offer is contingent on passing a 10-panel drug screen.
• Employment is contingent on passing a background check.

Nice To Haves

• Equipment sales experience.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager with managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals, expand the customer base, and educate customers about how EquipmentShare can help their businesses.
• Maintain existing customer relationships, ensure customers are satisfied with service and support, and keep them informed about additional ways EquipmentShare can help their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Additional compensation for on-call scheduling.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED