Service Writer

FleetPride•Bemidji, MN

7d•$12 - $27

About The Position

FleetPride is hiring a Service Writer to communicate repair estimates, scheduling, and work details to customers. The role requires a firm mechanical understanding of trucks and trailers and the ability to explain work performed in a knowledgeable, detailed manner. It also provides administrative support through reporting, information requests, correspondence, visitor reception, filing, and customer account processing. Administrative duties may vary according to individual branch office procedures. The Service Writer works with customers, the Service Manager, technicians, and other individuals to coordinate repair work, road calls, payments, and related office operations. The position is based in an environment with inside and outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

Requirements

High school diploma.
Firm mechanical understanding of trucks and trailers.
Average PC skills.
Ability to communicate work performed in a knowledgeable and detailed manner.
Strong written and verbal communication skills.
Proven customer service ability.
Ability to sell FleetPride products and services.

Nice To Haves

Knowledge of G-Suite, Excel, and Word is preferred.

Responsibilities

Communicate with customers, employees, and others to answer questions, explain repairs, schedule work, and address complaints.
Support the Service Manager and technicians with daily needs.
Prepare invoices, open repair orders, and create reports, memos, letters, financial statements, and other documents using Google Sheets or Excel.
Determine customer account status and payment needs before scheduling work.
Answer telephones, direct calls, and take messages.
Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
Maintain and update filing, inventory, mailing, and database systems manually or by computer.
Estimate, schedule, and invoice repairs knowledgeably.
Coordinate road call requirements, follow up to ensure timely completion, control costs, issue purchase orders, and make arrangements for road calls.
Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
Open, sort, and distribute incoming correspondence, including faxes and email.
Be responsible for the cash drawer and petty cash.
Maintain a clean and organized office area.