Service Writer Marion
About The Position
The Service Writer provides support to the Service Manager and assists with the daily operation of the Service Department. The role works with the team to meet customer expectations in a timely and courteous manner. The position is based in Marion, Wisconsin, with hours Monday through Friday from 7:30 a.m. to 5 p.m. and a Saturday rotation from 7:30 a.m. to noon. The typical starting wage range is $20–$25 per hour and varies by experience level. The Service Writer answers calls and assists customers at the service counter, helps schedule work, communicates about recommended repairs and obtains customer approval, and prepares and reviews repair orders. The position also supports departmental coordination, reporting, technician time and payroll reporting, equipment transportation and customer equipment handling, and shop safety and compliance. The Service Writer may fill in for the Service Manager when absent and performs other assigned duties.
Requirements
- Excellent communication and customer service skills.
- Strong attention to detail and organizational skills.
- Ability to use a computer and current software programs.
Nice To Haves
- Knowledge of equipment.
Responsibilities
- Answer Service Department phone calls and assist customers at the service counter; help schedule work, answer questions, and advise on repairs within established guidelines.
- Communicate with customers about additional repairs and obtain approval.
- Start repair orders, enter technician notes and parts, review orders for accuracy, and obtain Service Manager approval before finalizing.
- Assist the Service Manager in coordinating promotions, clinics, and other departmental events.
- Generate reports and complete requested paperwork.
- Review technician time postings for accuracy and assist with payroll time reporting.
- Assist customers with picking up, dropping off, loading, and unloading equipment.
- Coordinate equipment transportation between the dealership and customer sites, working with delivery drivers and third-party vendors to ensure timely pickup and delivery.
- Maintain a clean, neat, and safe work area and shop.
- Act as backup to the Service Manager and fill in during the manager’s absence.
- Maintain the location’s SDS books and chemical inventory, ensuring they are current and in good condition.
- Complete word-processing and spreadsheet projects, including correspondence, schedules, routine data entry, and reports, as assigned.
- Assist the Service Manager with shop compliance with government regulations, safety guidelines, and company policies, and with keeping manuals and other resources up to date.
- Present a positive, professional image in dress and conduct.
- Attend department meetings and participate positively in company events.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
