Service Writer

LubeZone, Inc•Baytown, TX

7d•$15 - $20

About The Position

The Service Writer serves as a key customer contact in an automotive service and retail environment. The role welcomes customers, listens to vehicle concerns, gathers service information, reviews service history and technician findings, and explains maintenance recommendations and preventative maintenance packages. The Service Writer enters information in the Droptop Point-of-Sale system, prepares quotes and work orders, coordinates workflow with technicians and store leadership, processes invoices and payments, supports add-on sales, and helps maintain a clean, safe workplace. No technician experience is required; training is provided. The role offers opportunities to develop customer care, sales, and workflow skills for potential advancement to operational leadership positions. LubeZone provides fast-lube and routine maintenance services, primarily for class 6–8 trucks, as well as light- and medium-duty vehicles. The position works in an automotive shop and retail service environment and requires a flexible schedule, including weekends as needed.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and/or retail experience, including sales.
Ability to communicate and work well with others.
Ability to stay organized and be detail oriented.
Quick learner who is flexible, dependable, punctual, and able to maintain a consistent work schedule.
Ability to stand for up to eight hours per day and walk to access various areas of the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other required PPE.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Some college.
Automotive and heavy-duty vehicle knowledge.
Related experience; technical experience is not required, and training is provided.

Responsibilities

Greet customers in a friendly manner and gather information needed to service their equipment.
Review service history and technician findings to recommend appropriate customer services.
Explain preventative maintenance packages clearly to help customers make informed decisions.
Enter service information accurately in the Droptop Point-of-Sale system and prepare quotes and work orders.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Complete invoices, collect payments, and perform basic accounting duties using daily payment information.
Keep the display area stocked and assist with add-on sales.
Maintain store cleanliness to support a safe and healthy workplace.
Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.