Service Writer

Generac • Stockton, CA

9d

About The Position

The Service Writer is responsible for evaluating technician recommendations for plausibility, following up in a timely manner, and working cross-functionally to develop customer proposals. This role owns the repair proposal process, helps customers understand and select the best options, and follows up on all active proposals. The position also supports customer engagement, sales, and service operations by managing customer communications and resolving issues with internal teams.

Requirements

• High school diploma or GED.
• 2 years of experience in a customer-facing environment.
• Excellent written and oral communication skills.
• Effective presentation skills.
• Strong problem-solving skills.
• Ability to work independently.
• Ability to make decisions in the best interests of the customer and the company.
• Ability to multitask and prioritize activities according to importance and urgency.
• Ability to take initiative and work proactively.
• Ability to react well under pressure.
• Ability to perform and comprehend basic business and financial calculations.
• Demonstrated accuracy and thoroughness.

Nice To Haves

• Associate degree.
• 3–4 years of experience in a customer-facing environment.

Responsibilities

• Evaluate technician recommendations for plausibility and follow up in a timely manner.
• Work cross-functionally to develop customer proposals and guide customers through repair options.
• Own the repair proposal process and follow up on all active proposals.
• Drive sales in the assigned territory through outbound efforts to engage, grow, and retain customers.
• Manage the sales process through calls, email, and web chats to develop customer relationships and achieve channel and program goals.
• Assist customers with pricing, availability, order processing, and order status.
• Resolve issues by working with customers, the territory sales team, and relevant internal departments.
• Act as a liaison between customers and the service operations team.
• Deliver sales presentations and product updates to the service sales team and senior sales manager.
• Provide customers with product details, including features, benefits, and competitive comparisons.
• Assist with promoting new product launches.
• Guide customers in using available tools to confirm the correct product.
• Encourage customer engagement with applicable resources and programs.
• Review resources and business-building tools available to partners.
• Promote channel programs and explain the benefits of participating.
• Inform and educate customers about promotional opportunities to strengthen relationships and grow sales.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Long-term disability coverage.
• Flexible spending and health savings accounts.
• Accrued paid time off.
• 8 paid holidays.
• 401(k) retirement benefits.
• Eligibility for variable compensation, including short-term and long-term incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED