Service Writer

Murphy Auto Group DBA MIRACLE TOYOTA•Haines City, FL

18d

About The Position

We are a family-owned dealership seeking a dedicated Service Advisor to help grow the service department and provide customers with exceptional experiences. The ideal candidate will thrive in a fast-paced, professional workplace. The role involves assisting customers with service needs, recommending maintenance, preparing estimates, and monitoring vehicle repairs while keeping customers informed.

Requirements

At least 3 years of experience in a service advisory role.
Ability to work hard with limited supervision.
Ability to manage in a fast-paced work environment.
Knowledge of automobiles.
Positive attitude.
High-volume mentality.
Complete a pre-employment background check and drug screening.
Valid driver’s license.

Nice To Haves

College degree preferred.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend needed maintenance based on vehicle age, mileage, and history.
Prepare complete and accurate labor and parts cost estimates.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.