Service Writer

Atlantic Tire and Service•Cary, NC

14d

About The Position

Atlantic Tire & Service is hiring a Service Advisor to join its team in Cary, North Carolina. The company provides automotive services and emphasizes honesty, integrity, doing the job right the first time, and treating employees like family. The role focuses on building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors greet and consult customers about their needs, and provide value-added recommendations and education about services.

Requirements

Automotive knowledge and at least 2 years of work experience as a Service Advisor.
Exceptional customer service skills.
Honesty and integrity, a positive attitude, and a strong work ethic.
Team-first mentality.
Valid driver's license.

Nice To Haves

Career-minded individuals looking to grow within the company.
Equity ownership opportunity for the right candidate.

Responsibilities

Ensure customers receive prompt, courteous, and effective service in person or by phone.
Serve as the point of contact between technicians and customers.
Conduct vehicle walk-arounds and document customer concerns so technicians can properly diagnose and service vehicles.
Keep customers informed about completion times, service expenses, and possible changes.
Follow and promote high standards of safety, organization, and cleanliness.
Build strong customer relationships, provide excellent customer service, and sell recommended services and repairs.
Greet and consult customers about their needs, and provide recommendations and education about services.