Service Writer

FleetPride•Houston, TX

17d

About The Position

The Service Writer communicates repair estimates, scheduling, and work details to customers and explains work performed in a knowledgeable, detailed manner. The role requires a firm mechanical understanding of trucks and trailers and provides administrative support, including preparing reports, handling information requests, and performing clerical functions. Duties may vary according to individual branch office procedures. The position supports the Service Manager and technicians with daily needs and helps coordinate repair work, customer accounts, payments, road calls, and general office operations. The work environment includes inside and outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

Requirements

High school diploma.
Firm mechanical understanding of trucks and trailers.
Average PC skills.
Ability to communicate work performed in a knowledgeable and detailed manner.
Strong written and verbal communication skills.
Proven customer service ability.
Ability to sell FleetPride products and services.

Nice To Haves

G-Suite, Excel, and Word skills are preferred.

Responsibilities

Communicate with customers, employees, and others to answer questions, explain repair information, schedule repairs, and address complaints.
Support the Service Manager and technicians with daily needs.
Prepare invoices, open repair orders, and prepare reports, memos, letters, financial statements, and other documents using Google Sheets and Excel spreadsheets.
Check customer account status and payment requirements before scheduling work.
Answer telephones, direct calls, and take messages.
Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
Maintain and update filing, inventory, mailing, and database systems manually or by computer.
Estimate, schedule, and invoice repairs knowledgeably.
Coordinate road call requirements, follow up to ensure timely work, control costs, issue purchase orders, and make arrangements to facilitate road calls.
Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
Open, sort, and distribute incoming correspondence, including faxes and email.
Manage the cash drawer and petty cash.
Maintain a clean and organized office area.