Service Writer

POWER MOTIVE CORPORATION•Bloomfield, NM

11d•$26 - $32•Onsite

About The Position

As a Service Writer for Power Motive Corporation, you will support the overall success of the Heavy Equipment Service Department and act as a liaison between customers and the internal service team. The role streamlines the department’s clerical work, schedules technicians for jobsites, finalizes work orders from start to finish, and answers customer questions. Working directly with the Service Manager, the Service Writer assists with month-end work-order closing and accurately records technicians’ time in the service department’s record-keeping software. The position also supports customer service, service department operations, fleet compliance records, and the department’s commitments to fair, courteous, and ethical service. The work is in an office setting with moderate outdoor exposure and low-to-moderate noise. It requires normal physical agility and long periods of sitting or standing at an office station. The standard schedule is Monday through Friday, either 7 a.m.–4 p.m. or 8 a.m.–5 p.m., depending on service needs.

Responsibilities

Open work orders as directed by the Service Manager and maintain control of them until they are closed and invoiced.
Handle repair-order charges, parts, warranty validation and claims coverage, including calculating charges, submitting claims, and following up.
Manage timecards and enter information into Paycom and CDK/IntelliDealer; code invoices for payment.
Return cores and unused parts from service work orders.
Maintain a clean and safe work area, account for all time on timecards, and account for all materials used in assigned duties.
Handle service department filing and records.
Update customer profiles using equipment, hours, and other information from customer work orders.
Maintain accessories and supplies and prepare replacement orders for the Service Manager’s approval.
Assist the Fleet Manager with service truck licensing, insurance cards, and DOT inspection records to help ensure regulatory compliance.
Complete other duties as assigned.
Answer and direct phone calls, assist callers when possible, or take messages when no one is available.
Assist with customer complaints and concerns.
Greet customers promptly and courteously; treat them fairly and honestly while demonstrating superior customer service and ethical business practices.
Treat employees and customers fairly, courteously, and with dignity; maintain positive relationships with customers, employees, and owners.
Focus on quality and service, maintain a neat and clean appearance, and demonstrate interest in growing the dealership’s business.