Service Writer

Amerit Fleet Solutions•Seattle, WA

7d•$35 - $40•Onsite

About The Position

Amerit Fleet Solutions is seeking an experienced, self-motivated Service Writer to support day-to-day maintenance and repair operations at on-site customer facilities. The role coordinates scheduling, customer communications, and account KPIs, working with Amerit Fleet Managers and customer CMAs to track routine, preventive, and emergency maintenance. Service Writers provide status updates on unit condition, completed work, and out-of-service levels, and monitor metrics such as cycle time, aging work, preventive maintenance completion, and downtime. The position is based at customer facilities in Seattle, Washington, and is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m. Pay is $35.00–$40.00 per hour, depending on experience, with weekly pay. The role includes exposure to heavy traffic areas, dust, diesel fumes, noise, chemicals, oils, greases, and other irritants. It requires accessing equipment and vehicles, moving and positioning heavy objects, frequent bending, stooping, crouching, kneeling, and crawling, and working outdoors in various weather conditions. Reasonable accommodations may be made to support individuals with disabilities in performing essential job functions.

Requirements

Service Writer experience.
Fleet maintenance or industrial maintenance experience.
At least 3 years of automotive or technical experience.
Experience with data management and reviewing and analyzing data for weekly KPIs.
Demonstrated ability to provide a high level of customer service.
Understanding of service intervals and standard repair times.
Proficiency in PowerPoint, Excel, and Outlook.
Strong organization, planning, and communication skills.
Ability to access equipment or vehicle areas, move and position heavy objects including parts and supplies, and frequently bend, stoop, crouch, kneel, and crawl.
Ability to work outside in various weather conditions.

Nice To Haves

Previous experience with Fleet Management Systems.
Experience with business intelligence platforms and report building.

Responsibilities

Support the Fleet Manager in day-to-day operations at on-site and satellite locations within the assigned area.
Schedule routine, preventive, and emergency maintenance using a computerized maintenance management system.
Partner with customer CMAs to ensure timely communication and coordination for service, repairs, and daily FMS updates.
Monitor repairs and repair orders from scheduling and task assignment through parts or service requirements and task completion, including quality review of time and materials, job coding, and customer communications when equipment returns to service.
Communicate with equipment owners, technicians, managers, and suppliers to maximize productivity and minimize customer downtime.
Track preventive and predictive maintenance due dates to support compliance and scheduling cycle times.
Coordinate with stakeholders regarding parts, services, and transportation of assets.
Prepare weekly summaries of repair KPIs, completed and in-progress work, average cycle time, and preventive maintenance completions.
Develop and monitor key performance metrics to drive efficiency and process improvement.
Assist with and monitor work order-to-invoice progress in FMS; partner with Amerit FP&A teams to verify revenue, hours, COGs, and other business data.
Interpret performance data and prepare periodic reports summarizing department progress toward implementing and executing the maintenance program.

Benefits

Medical, dental, vision, prescription drug, life, and disability coverage within 30 days.
401(k) match.
Paid vacation, holidays, and sick time.
Reimbursement for boots and prescription safety glasses.
Training through Amerit University and a learning and development program.
ASE certification fee reimbursement and bonus.
Employee referral bonus of up to $1,000.
Employee recognition points redeemable for merchandise.
Employee Assistance Program and 24/7 nurse triage line.
Discounts on cell phone service and entertainment tickets.
Employee Resource Groups.