Service Writer
About The Position
Hunter Power Sports is seeking an energetic, organized Service Writer to coordinate service operations for motorcycles, ATVs, side-by-sides, dirt bikes, and other off-road machines. The Service Writer connects customers’ needs with technicians’ work, helping ensure machines are serviced accurately and returned to customers ready to ride. The role includes opening, detailing, and tracking repair orders; dispatching jobs to technicians according to their skills; coordinating shop workflow and repair progress; communicating with technicians, Service Advisors, and management; and maintaining accurate, current documentation from intake through delivery. The position suits someone who is organized, detail-oriented, comfortable in a fast-paced environment, and enthusiastic about powersports. Hunter Power Sports is part of the fourth-generation, family-owned Hunter Automotive Group, which has served Western North Carolina since 1940. The company describes its mission as improving the quality of life for employees, customers, and the community, and identifies its core values as Honesty, Continuous Improvement, Strong Work Ethic, and a Positive Attitude.
Requirements
- Strong organizational skills and attention to detail.
- Ability to thrive in a high-energy, fast-moving environment.
- Comfort using dealership management software.
- Ability to coordinate with shop-floor technicians and keep the team aligned.
- Dependable, proactive, team-first attitude and enthusiasm for helping customers get the most out of their machines.
Nice To Haves
- Prior experience in powersports, motorcycles, ATVs, or small engines.
- Experience writing repair orders.
- Experience in an automotive or powersports service department.
- Experience dispatching technicians.
- Familiarity with trail riding, track days, and utility rigs.
Responsibilities
- Open, detail, and track repair orders for motorcycles, ATVs, side-by-sides, and off-road machines, documenting customer concerns, upgrades, and maintenance needs.
- Dispatch repair jobs to technicians according to their specialized skills.
- Manage shop-floor workflow, track repair and build progress, and help eliminate bottlenecks.
- Coordinate with technicians, Service Advisors, and management to ensure parts are staged and updates are clear.
- Maintain clean, accurate documentation and update job statuses in real time.
- Ensure repair orders are complete from customer intake through delivery.
Benefits
- Employee discounts on vehicles, parts, accessories, and service.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for advancement, training, and long-term career growth.
- Employee appreciation events.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
