Service Writer

D2B Groups • Warrington, PA

10d • $75,000 - $85,000

About The Position

D2B Groups is partnering with a growing heavy equipment and logistics company in Bucks County to hire a Service Writer. The company is a family-owned and operated business that has served Philadelphia and surrounding areas for over 50 years, providing sales, service, and trucking for construction, forestry, snow removal, and landscaping equipment, as well as 24-hour towing and hauling services. Its Warrington facility includes a service department, equipment showroom, and parts counter, serving all makes and models of heavy equipment and heavy-duty trucks.

The Service Writer provides customer service throughout the repair process, manages work orders and payments, arranges road service and towing calls during normal business hours, schedules customer appointments and shop workloads, estimates jobs, promotes the service team, and assists with administrative tasks.

Requirements

• Experience with Google Workspace and/or Microsoft Office.
• Good written and oral communication skills.
• High school diploma or GED equivalent.
• Exceptional organizational skills.

Nice To Haves

• OEM training and/or certifications.

Responsibilities

• Provide excellent customer service that exceeds customer expectations.
• Open and close work orders, bill work orders, and collect payments.
• Communicate with customers during the repair process at the facility.
• Field and set up road service and towing calls during normal business hours.
• Assist with or perform administrative tasks.
• Schedule customer appointments and shop workloads.
• Estimate jobs.
• Promote the service team.

Benefits

• Company-paid medical insurance.
• 401(k).
• Paid time off.
• Paid training.
• Flexible hours.
• Tool program to establish a personal toolbox over the course of employment at no cost.
• Safety shoe program.
• Parts/service uniforms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED