Service Writer

4Rivers Equipment•Erie, CO

13d•$27 - $39•Onsite

About The Position

4Rivers Equipment is seeking a full-time Service Writer at its Frederick, Colorado location. The Service Writer works with customers throughout the service process to ensure their satisfaction, coordinating service authorizations, estimates, repairs, inspections, and invoicing. The position requires strong interpersonal, customer service, communication, and multitasking skills, along with a strong technical background and knowledge of service department operations and heavy equipment technology. 4Rivers Equipment describes itself as a team-oriented employer with multi-state locations and opportunities for career growth. The company’s mission is to improve the lives of its customers, business partners, and employees. Pay is commensurate with knowledge, ability, experience, and location.

Requirements

High school diploma or equivalent experience.
Outstanding interpersonal and customer service skills.
Strong technical background.
Strong communication skills.
Ability to multitask.
Knowledge of Service Department operations and heavy equipment technology.

Responsibilities

Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure customers have sufficient credit for authorized work and make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start times and completion dates, updating completion dates as necessary.
Solicit additional service work identified through technician inspections or during equipment repairs.
Assign SPG’s or estimated repair times to work order segments.
Supervise repairs and manage service jobs.
Approve technicians’ service reports and perform final machine inspections.
Review invoices with customers before closing work orders.
Invoice customer, internal, and warranty work.