Service Writer

LubeZone•Baytown, TX

About The Position

LubeZone is hiring a Service Writer (also described as a Sales & Service Writer) to support customers and store operations in an automotive fast-lube and routine maintenance setting. The role is a key customer contact, welcoming customers, listening to vehicle concerns, recommending services, and guiding customers through check-in and checkout. The company provides training on its products, services, and tools; technician experience is not required. LubeZone provides routine maintenance for drivers and fleets, primarily servicing Class 6–8 trucks as well as light- and medium-duty vehicles. The role offers development in customer care, sales, and workflow, with potential paths to operational leadership roles such as Assistant Store Manager and Store Manager. The position is based in an automotive shop and retail service environment, and requires a flexible schedule that may include weekends as needed.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and/or retail experience, including sales.
Ability to communicate and work well with others.
Ability to stay organized and detail-oriented.
Ability to learn quickly and be flexible, dependable, punctual, and consistent with work schedules.
Ability to stand for up to eight hours per day and walk throughout the building.
Ability to bend, stoop, kneel, and crouch regularly, with a full range of motion in the arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other required PPE.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Some college education is preferred.
Automotive and heavy-duty vehicle knowledge is a plus.
Related experience in automotive service is welcomed but not required.

Responsibilities

Greet customers and gather information needed to service their equipment.
Review service history and technician findings to recommend appropriate services.
Explain preventative maintenance packages so customers can make informed decisions.
Enter service information into the Droptop Point-of-Sale system and create quotes and work orders.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Complete invoices, collect payments, and perform basic accounting duties using daily payment information.
Keep the display area stocked and assist with add-on sales.
Maintain store cleanliness to support a safe and healthy workplace.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.