Power Sports - Service Writer

Hexco Motorsports•Oshkosh, WI

10d

About The Position

Hexco Motorsports is seeking a skilled Service Writer for its service department. The Service Writer connects customers with the service department, understands customer needs, and supports a positive customer experience through accurate service requests, parts knowledge, and customer assistance with technical and quality questions. The role includes customer data entry and support using Lightspeed, as well as transactional sales.

Requirements

General understanding of small engines.
Strong communication skills.
High school diploma or equivalent.
Experience in customer service.
Valid driver's license.
Ability to maintain a professional appearance and provide friendly customer service.
Strong computer skills.
May need to lift objects weighing up to 50 pounds.

Nice To Haves

General understanding of powersports.

Responsibilities

Provide customer service to customers and vendors face-to-face, by phone, and by email.
Write service work orders with complete details for technicians and serve as the voice of the customer.
Assist internal and external customers with service questions.
Work effectively with sales, parts, shipping, and other cross-functional teams.
Answer phones.
Provide repair quotes and obtain authorization for work outside the original quote scope and cost.
Schedule service jobs for technicians.
Keep customers informed about service progress and back-ordered parts.
Assist with customer complaints and concerns to ensure issues are corrected.
Help tag units to ensure proper identification.
Consult with technicians about necessary repairs and possible alternatives.
Build and maintain customer and vendor relationships.
Enter customer data and use Lightspeed to provide customer support and transactional sales.