Service Writer

Paratransit • Sacramento, CA

17d

About The Position

Paratransit, Inc. is seeking a full-time Service Writer to schedule work, prepare estimates, and perform administrative tasks related to fleet maintenance and operations. The role supports shop activities through record-keeping, scheduling, ordering, and helping ensure accurate diagnosis of vehicle problems. The maintenance shop oversees more than 50 Paratransit buses, contract fleet maintenance services for more than 50 vehicles, and coordination with outside vehicle service providers for more than 50 vehicles. The Service Writer plays a critical leadership role in ensuring compliance across fleet operations.

The regular schedule is Monday through Friday, 5:30 a.m. to 2:00 p.m., with occasional Saturday overtime from 8:00 a.m. to 1:00 p.m. The employee must be available for training between 6:00 a.m. and 2:30 p.m. Applications are accepted until the position is filled.

Requirements

• Two years of experience in vehicle repair estimating, vehicle repair, service advising, or a related field.
• Strong written and verbal communication skills and the ability to interact effectively at all organizational levels.
• Computer proficiency, including word processing, spreadsheets, and Microsoft Outlook.
• Valid California Class C driver’s license with a clean driving record.
• Ability to obtain a Commercial Driver’s License (CDL) with Passenger Endorsement within six months of hire.

Responsibilities

• Assist customers and vehicle operators with maintenance concerns and document vehicle problems in work orders.
• Perform initial vehicle diagnostics and road tests as needed.
• Work with mechanics to identify repair and service needs.
• Prepare accurate repair cost estimates for work not covered by existing agreements and provide copies to customers.
• Schedule and coordinate preventative maintenance to keep the fleet operating safely and efficiently.
• Coordinate repairs and servicing with outside vendors.
• Provide backup support for ordering, receiving, and organizing parts, tools, and supplies.
• Track vehicle and equipment warranties and service contracts and coordinate necessary repairs and maintenance.

Benefits

• Full employer-paid Kaiser medical and Mutual of Omaha dental coverage for employees.
• Low-cost benefits for dependents.
• Vision, chiropractic, and life insurance coverage.
• Voluntary benefits.
• Medical and dependent daycare FSA accounts, with employer matching.
• 403B plan with a 9% employer contribution after two years of service.
• Medical and dental benefits begin on the first of the month following 30 days of employment.
• $300 monthly taxable cash benefit for employees who opt out of medical coverage and provide proof of other group medical insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed