Service Writer

Aramsco • Baltimore, MD

5d

About The Position

The Service Writer provides exceptional customer service and supports the service department by managing repair orders, scheduling work, and helping ensure efficient shop operations. The role is responsible for accurate documentation, clear communication with customers and team members, and maintaining department quality and productivity standards. The position involves service for commercial cleaning, restoration, and surface preparation equipment and requires dependability, professionalism, and the ability to work with limited supervision.

Requirements

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer skills.
• Ability to lift and carry 50+ lbs. regularly.
• Professional appearance and demeanor.
• Valid driver’s license.
• Specialized skills or multiple skills developed through job-related training and considerable on-the-job experience.
• Ability to complete work with limited supervision.
• Proficiency in a range of processes or procedures to carry out assigned tasks.
• Basic understanding of how the team integrates with other teams.
• Ability to provide informal guidance and support to team members.
• Ability to solve atypical problems using proven practices or procedures.
• Ability to communicate regularly to exchange information.

Nice To Haves

• Previous experience in a service or repair environment.

Responsibilities

• Greet customers in a friendly, professional, and helpful manner.
• Assess and document equipment issues accurately.
• Create clear and complete work orders for repairs and maintenance.
• Contact customers proactively to review service needs and schedule appointments.
• Coordinate shop workflow, communication, employee efficiency, and paperwork.
• Monitor and meet department quality and productivity goals.
• Maintain appropriate inventory levels and ensure parts are stocked accurately.
• Deliver parts to local vendors as needed.
• Keep the work area organized, clean, and professional.
• Follow company policies, procedures, and safety standards.
• Demonstrate dependability, punctuality, and professionalism.
• Perform other duties as assigned, including occasional overtime.
• Delegate effectively and support team efficiency.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Company-provided life insurance.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed