Service Writer

Davey Coach Sales • Sedaila, CO

22d • $60,000 - $70,000

About The Position

Davey Coach Sales, a leader in van and bus sales in Colorado and across the country, is hiring a Service Writer. This position serves as a liaison between the business and customers, as well as third-party vendors, by explaining necessary repairs and preparing cost estimates for repairs and transactions. The role also provides backup support to the Mobile Service Coordinator.

The Service Writer responds to customers, coordinates repair work with service staff, maintains work orders, and assigns jobs to technicians based on their capabilities and training. As backup for mobile service, the position coordinates scheduling, works with mobile technicians to ensure they have the tools, equipment, and parts needed, and prepares and presents service estimates with cost breakdowns and timelines.

Requirements

• High school graduation or GED.
• Valid driver's license with a good-standing motor vehicle record (MVR).
• Highly organized and able to prioritize multiple concurrent assignments.

Nice To Haves

• Two years of previously related experience in a Service Writer role.

Responsibilities

• Resolve customer repairs by communicating with Service Technicians, the Shop Foreman, the Parts Department, and the customer.
• Respond promptly and courteously to customers in person or by phone.
• Maintain and control work orders to ensure assigned jobs flow appropriately.
• Perform daily functions to meet customer needs in a timely and efficient manner.
• Assign jobs to technicians based on their capabilities and training.
• Handle incoming calls professionally and promptly.
• Write and complete work orders in a professional style.
• Communicate customer needs to Service Technicians and the Shop Foreman.
• Serve as backup for mobile service and as a point of contact for customers requiring mobile service.
• Schedule mobile service and coordinate with mobile technicians to ensure they have the tools, equipment, and parts needed.
• Prepare and present service estimates, including cost breakdowns and timelines.

Benefits

• Generous paid vacation and sick time off.
• Nine paid holidays.
• 401(k) with a 4% company match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• No night, weekend, or holiday shifts; overtime is optional or available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED