Service Technician - Cherry Grove

New Earth Residential•Jackson, TN

About The Position

The Service Technician supports all aspects of community operations under the direction of the Service Supervisor and Community Manager. The role performs general maintenance in common areas and occupied apartments, responds to service requests, participates in preventive maintenance, and helps maintain mechanical systems, grounds, and amenities. The technician is expected to complete work independently and promptly, follow property standards and safety protocols, and provide courteous service that contributes to resident satisfaction and occupancy goals. The position may require on-call emergency service at night or on weekends, work schedules adjusted to community needs, and exposure to weather. The posting also describes participation in the Urban Village Program, including resident engagement, community-building activities, environmental initiatives, and connecting residents with program resources.

Requirements

High school diploma or equivalent.
Ability to follow detailed oral and written instructions accurately.
Customer-service orientation and commitment to delivering exceptional service.
Ability to set priorities, manage time effectively, and achieve assigned goals.
Problem-solving ability and adaptability to changing priorities.
Strong verbal and written communication, organizational, and teamwork skills.
Ability to work effectively with on-site staff, residents, supervisors, corporate associates, and vendors.
Proficiency in English.
Ability to track and manage inventory of materials and parts.
Ability to lift up to 50 pounds and handle chemicals safely.
Availability for emergency calls during nights and weekends as needed.
Attention to detail and commitment to assessing and maintaining common areas and amenities.
Proficiency in Outlook, Excel, Word, and internet applications.
Ability to meet the stated physical demands, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, and hearing.

Nice To Haves

HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) certification.
Bilingual ability.

Responsibilities

Perform general maintenance duties in community common areas and occupied apartments.
Be available for on-call responsibilities and emergency calls as needed, including nights and weekends.
Complete service requests independently and in a timely manner, following company and property standards.
Support property maintenance with a focus on resident satisfaction and occupancy goals.
Participate in preventive maintenance programs and repair mechanical systems to preserve property value.
Maintain the cleanliness of grounds and common areas.
Follow safety protocols while completing tasks and handle chemicals safely.
Provide courteous and friendly service to residents.
Assist with and report on community inspections and quality assurance reviews.
Perform additional related duties as assigned.
Distribute and display the monthly Urban Village Newsletter and engage residents to promote events and participation.
Promote garden boxes and beehives where applicable and participate in the annual Impact Day.
Connect with vendors and potential partners, and share relevant information with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through the sign-up process to become resident facilitators.