Optometric Technician - Cherry Hill

Warby Parker•Cherry Hill, NJ

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a smooth, supportive eye exam experience in a high-volume retail setting. The technician serves as a primary connection between the doctor and patient, performs preliminary testing and data collection, assists with in-person and video-assisted exams where available, and helps patients learn contact lens insertion and removal. The role also supports appointment booking and follow-up, patient flow, accurate records, exam-room readiness, and the retail sales team as directed by the Store Leader.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective team collaboration and communication with doctors, store team members, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Ability to think outside the box when needed.
Precision and comfort with technology, with the ability to quickly learn and effectively use new medical applications.
Interest in working alongside a doctor in a high-volume retail setting.

Nice To Haves

At least one year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe features and benefits.
Working knowledge of G Suite.
Previous work experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, such as EMR systems, retinal cameras, and exam-room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members to provide this training as directed by the Store Leader.
Support patients and the store team through appointment confirmation, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process.
Help the doctor maintain meticulous and accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Ensure adherence to governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, cleaning equipment, and performing ongoing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.