Optometric Technician - Cherry Hill

Warby Parker • Cherry Hill, NJ

5d • Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a positive eye exam experience in a high-volume retail setting. The role supports in-person and video-assisted exams, performs preliminary clinical data collection, assists new contact lens wearers with insertion and removal training, and helps keep eye exam operations running smoothly. The technician also supports appointment booking and follow-up, maintains accurate records and an organized exam room, and assists the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think creatively when needed.
• Precision and comfort with technology, with the ability to learn and effectively use new medical applications.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
• Support patients and the store team throughout booking, including appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process efficiently.
• Support the doctor in maintaining accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, maintaining equipment cleanliness, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay eligibility for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed