Food Service Supervisor - Cherry Point

ServiceSource, Inc. • Cherry Point, NC

8d

About The Position

The Food Service Supervisor supports a mission-critical food service operation that runs 24 hours a day, 365 days a year, including nights, weekends, and holidays. Working under the direction of the Project Manager, the supervisor assists with planning, developing processes and procedures, and maintaining customer service relations. The role coaches employees, addresses issues and concerns, and supports staff in meeting company, Sodexo, and Marine Corps standards. The supervisor leads daily huddles covering toolboxes, drills, training, safety, sanitation, and quality control, and ensures contract requirements for QAE, five-star customer service, safety, cleaning, food serving, and sanitation are met or exceeded. The supervisor performs the Project Manager’s duties in their absence.

The position follows standard operating procedures, monitors food safety, sanitation, and customer service practices, inspects food service and facilities, reviews HACCP logs, and holds pre-service meetings. Other work includes notifying supervisors about equipment hazards or malfunctions, communicating relevant information to employees, managing staffing and breaks, ordering supplies, maintaining clean facilities, assisting with training, handling shift receipts, and preparing reports and recommendations.

The posting identifies this as an evening position from 2:30 p.m. to 2:30 a.m. The supervisor must also have a flexible schedule and be available for lunch, dinner, and late-night shifts that may occur between 10:30 a.m. and 2:30 a.m.

Requirements

• High school diploma or GED required.
• Must pass ServSafe accreditation within 30 days of hire.
• Must have a flexible work schedule and be available for lunch, dinner, and late-night shifts, which may occur between 10:30 a.m. and 2:30 a.m.
• Ability to learn the team, set clear expectations, and follow up.
• Ability to motivate employees and resolve conflicts.
• Ability to manage time effectively and work nimbly in a fast-paced environment.
• Sound decision-making skills.
• Excellent interpersonal skills and verbal and written communication skills.
• Excellent customer service skills, including resolving issues before they become problems and helping create customer loyalty.
• Knowledge of sanitation, conducting training, and security.
• Ability to interact effectively with a wide range of individuals in a diverse community and environment.
• Basic ability to operate a computer using Microsoft Office software.
• Ability to meet the physical demands of the job, including regularly lifting or moving up to 25 pounds and occasionally lifting or moving up to 75 pounds.

Nice To Haves

• Associate degree or bachelor’s degree in any subject preferred.
• One to three years of supervisory experience overseeing at least 5–10 employees preferred.

Responsibilities

• Follow standard operating procedures for daily operations.
• Ensure employees follow food safety, sanitation, and customer service requirements on serving lines and during meal periods, including the Sodexo 5-Star program.
• Inspect food serving, portions, line and area setup, and cleaning daily to meet contract and QAE requirements.
• Conduct daily facility inspections and send reports of deficiencies to the Project Manager.
• Review HACCP logs routinely to verify that temperatures are recorded accurately.
• Hold pre-service meetings with employees.
• Immediately notify the supervisor of malfunctioning, inoperative, unsafe, or hazardous equipment.
• Receive, document, and relay pertinent job-performance information to subordinate employees.
• Use available manpower effectively during peak hours and employee breaks.
• Assign employee breaks and cover absent employees for their shift.
• Order supplies and keep facilities clean.
• Assist employees with mandatory training.
• Handle receipts for each shift.
• Write reports and recommendations as needed.
• Perform other assigned responsibilities.
• Assist the Project Manager with planning, processes and procedures, and customer service relations.
• Coach employees, resolve issues and concerns, and support employees in meeting company, Sodexo, and Marine Corps standards.
• Hold daily huddles covering toolboxes, drills, training, safety, sanitation, and quality control.
• Perform the Project Manager’s duties in their absence.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED