Service Technician - Intermediate

ADT • Fort Myers, FL

7d

About The Position

The Residential Service Technician is a troubleshooter and service expert responsible for addressing customers’ concerns about their security systems. The role involves troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions. The technician advises customers and the customer care center about system status, processes inspections, and works to help customers understand and maintain the protection in their homes.

Technicians locate and resolve problems with damaged equipment or wiring, readjust equipment, repair or replace inoperative equipment, and test systems for proper operation. They read blueprints and building, electrical, and sprinkler plans as needed to complete repairs and clear equipment trouble. They also prepare trouble order forms for temporary repairs, coordinate inspections or installations with police and fire departments or other appropriate agencies, and validate system signals and communications with central monitoring.

Requirements

• At least 2 years of experience installing and inspecting or repairing ADT products or a comparable product line.
• Service experience and technical aptitude.
• Excellent verbal communication skills.
• Customer-focused and customer-driven mindset.
• Ability to thrive in the face of uncertainty.
• Ability to read building, electrical, and sprinkler plans as required for clearing equipment trouble.
• Valid driver's license.
• High school diploma or GED equivalent.
• Ability to stand, stoop, lift, climb, and crawl.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control systems.
• Follow required processes for wired and wireless technology and connection procedures.
• Test and validate system signals and communications with central monitoring to establish service properly.
• Assist customers with fixing system issues and understanding the protection in their homes.
• Advise customers and the customer care center about system status and process inspections.
• Locate and resolve trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment, and test it for operation.
• Read blueprints and building, electrical, and sprinkler plans as required to complete repairs and clear equipment trouble.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Benefits

• Full benefits beginning on the first of the month after 31 days of employment.
• Casual, energetic, and engaging work environments.
• Medical, dental, and vision coverage.
• 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• Coaching, development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED