Service Technician - Intermediate

ADT • Sparks, NV

9d

About The Position

The Residential Installation Technician evaluates customers’ needs, determines and recommends appropriate security systems and equipment, installs and tests equipment, and educates customers on using their systems. The role visits customers at their homes or businesses and works collaboratively with customers and coworkers. Technicians follow safety practices, protect tools and materials, and leave each worksite clean and in good condition.

Requirements

• Customer-focused and customer-driven mindset.
• Technical aptitude.
• Strong verbal communication skills.
• Ability to thrive in the face of uncertainty.
• Valid driver's license.
• High school degree or equivalent.

Nice To Haves

• Electronic Trade School training.

Responsibilities

• Work with customers to determine the optimal system and equipment for their needs.
• Install and test equipment to ensure proper functionality and signal reception needed to establish service.
• Evaluate customer-provided information and recommend suitable solutions for their location.
• Identify opportunities to improve system use and functionality and provide recommendations.
• Follow safety practices to help prevent injury and property damage.
• Prevent the loss of unused materials, ladders, and tools at job sites or office locations.
• Collect debris, patch holes, and clean the site, leaving it as nice as or better than it was before work began.
• Perform other duties needed to support the company’s vision, mission, and values.
• Work collaboratively with customers and coworkers.
• Visit customers at their homes or businesses to provide solutions.
• Educate customers on the use of their systems.

Benefits

• Full benefits beginning on the first day of the month after 31 days of employment.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• Coaching, development, and career growth opportunities.
• Casual, energetic, and engaging work environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED