Service Technician - Intermediate

ADT • Spokane, WA

7d

About The Position

The Residential Service Technician troubleshoots, configures, reconstructs, and programs existing security and site automation solutions. The role helps customers address concerns with their security systems and explains system protection. The technician advises customers and the customer care center about system status, performs inspections, locates and resolves problems with damaged equipment or wiring, adjusts equipment, repairs or replaces inoperative equipment, and tests for proper operation. The technician reads building, electrical, and sprinkler plans as needed, prepares trouble order forms for temporary repairs, and coordinates inspections or installations with police, fire departments, or other appropriate agencies. The role services fire and carbon monoxide detection, networking, hosted video solutions, and access control; follows wired and wireless technology and connection procedures; and tests and validates system signals and communication with central monitoring.

Requirements

• Minimum 2 years of experience installing and inspecting or repairing ADT or a comparable product line.
• Service experience.
• Technical aptitude.
• Excellent communication skills, including strong verbal communication.
• Customer-focused and customer-driven mindset.
• Ability to thrive in the face of uncertainty.
• Ability to read building, electrical, and sprinkler plans as required for clearing equipment trouble.
• Valid driver's license.
• High school diploma or GED.
• Ability to stand, stoop, lift, climb, and crawl.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow required processes for wired and wireless technology and connection procedures.
• Test and validate system signals and communication with central monitoring.
• Help customers resolve concerns and understand the protection provided by their home security systems.
• Advise customers and the customer care center about system status and process inspections.
• Locate and resolve trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment, and test equipment operation.
• Read building, electrical, and sprinkler plans as needed to clear equipment trouble and complete repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections or installations with police, fire departments, or other appropriate agencies.

Benefits

• Healthcare benefits, including medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off, including up to 120 hours accrued in the first year, with an increased accrual rate after the first year.
• Six paid holidays.
• Tuition reimbursement.
• Employee referral bonuses.
• Commission, where necessary.
• Full benefits beginning on the first of the month after 31 days of employment.
• Coaching, development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED