Service Technician - Intermediate

ADT • Palm Harbor, FL

8d

About The Position

The Residential Service Technician troubleshoots, configures, reconstructs, and programs existing security and site automation solutions. The role services fire and carbon monoxide detection, networking, hosted video solutions, and access control; follows required wired and wireless technology and connection procedures; and tests and validates system signals and communication with central monitoring to establish service. Technicians help customers understand and resolve issues with their home protection systems, working collaboratively with customers and coworkers and visiting customer homes or businesses.

Requirements

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer-focused and customer-driven mindset.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow required processes for wired and wireless technology and connection procedures.
• Test and validate system signals and communication with central monitoring to establish service.
• Help customers fix issues and understand the protection in their homes.
• Work collaboratively with customers and coworkers.
• Visit customers at their homes or businesses to provide solutions.

Benefits

• Full benefits beginning on the first of the month after 31 days of employment.
• Casual, energetic, and engaging work environments.
• Medical, dental, and vision coverage.
• 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• Coaching, development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED