Service Technician - Intermediate

ADT • Largo, FL

7d

About The Position

The Residential Service Technician troubleshoots, configures, reconstructs, and programs existing security and site automation solutions. The role services fire and carbon monoxide detection, networking, hosted video solutions, and access control systems, and follows required processes for wired and wireless technology and connections. The technician tests and validates system signals and communication with central monitoring to establish service properly. This customer-focused role involves visiting customers at their homes or businesses, helping them resolve issues and understand their home protection, and collaborating with customers and coworkers in a dynamic environment.

Requirements

• Service experience.
• Technical aptitude.
• Strong verbal communication skills.
• Customer-focused and customer-driven mindset.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control systems.
• Follow required processes for wired and wireless technology and connection procedures.
• Test and validate system signals and communication with central monitoring to establish service properly.
• Visit customers at their homes or businesses to provide solutions and help them understand their home protection.
• Work collaboratively with customers and coworkers.

Benefits

• Full benefits beginning on the first of the month after 31 days of employment.
• Medical, dental, and vision coverage.
• 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• Coaching, development, and career growth opportunities.
• Casual, energetic, and engaging work environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED