AMH Service Technician - Field

Atlanta Fork Lifts Inc•East Lake-Orient Park, FL

1d•Onsite

About The Position

The Field Service Technician troubleshoots, repairs, and performs scheduled maintenance on fuel-powered internal-combustion and electric forklifts, as well as related material handling equipment, according to customer needs. The technician performs repairs at customer locations, responds to service calls in coordination with the Service Coordinator, and communicates with customer contacts and staff about their forklift and material handling needs. The role also involves identifying larger repair or rental needs and coordinating those with customers and office staff.

Requirements

2–3 years of relevant experience.
High school diploma or GED.
Valid, unrestricted driver's license and excellent driving record.
Ability to understand service and training manuals, interpret schematics, and use electrical diagnostic instruments effectively.
Basic computer skills.
Ability to lift up to 75 pounds and occasionally more than 75 pounds.
Physical stamina for continuous full-body movement, including climbing, reaching, pushing, and lifting.
Ability to follow safety procedures and safely operate power tools, lifts, and hoists.
Self-motivated and organized, with effective time management, documentation, communication, and accurate record-keeping skills.

Responsibilities

Troubleshoot and perform basic to complex repairs on forklifts and other industrial equipment.
Perform scheduled maintenance and thorough forklift inspections; document and report potential or additional repairs on every work order.
Consult with customers about needed repairs and additional maintenance.
Respond to service calls and coordinate with the Service Coordinator.
Identify larger repair and rental needs and communicate them to customers and office staff.
Follow safety procedures and safely operate power tools, lifts, and hoists.
Keep up with industry innovations and make sound recommendations to customers.
Manage billable time and work in process efficiently; maintain neat, clean, legible, and organized paperwork and documentation.
Communicate effectively with customers, coworkers, and management, and record accurate information.
Maintain and safely operate the service vehicle, manage truck stock, and order parts through the parts department.
Attend required training classes and online courses.