AMH Service Technician - Field
About The Position
The Field Service Technician troubleshoots, repairs, and performs scheduled maintenance on fuel-powered internal combustion and electric forklifts, as well as related material handling equipment, according to customer needs. The technician performs repairs on-site at customer locations, works with the Service Coordinator to respond to service calls, and communicates with customer contacts and their staff about forklift and material handling needs. The role also involves identifying larger repair jobs and coordinating with customers and office staff to address repair and rental needs. The position requires working in maintenance settings and at customer locations such as manufacturing facilities, warehouses, and cold storage facilities. Work may also take place in the company shop or in difficult or outdoor environments. The work environment may include exposure to moving mechanical parts, dust, fumes, chemicals, or solvents, requiring use of proper safety procedures. The role involves climbing, reaching, pushing, and lifting, including lifting up to 75 pounds and occasionally more.
Requirements
- 2–3 years of relevant work experience.
- High school diploma or GED.
- Valid, unrestricted driver's license and excellent driving record.
- Basic computer skills.
- Ability to lift up to 75 pounds and occasionally more.
- Physical stamina to perform continuous full-body work involving climbing, reaching, pushing, and lifting.
- Ability to understand service and training manuals, interpret schematics, and effectively use electrical diagnostic instruments.
- Self-motivated and organized.
- Clear penmanship and ability to record accurate information.
- Ability to follow safety procedures and safely operate power tools, lifts, and hoists.
Responsibilities
- Troubleshoot and perform basic to complex repairs on forklifts.
- Perform thorough forklift inspections and document potential or additional repairs on every work order.
- Consult with customers about needed repairs and additional maintenance.
- Follow safety procedures and safely operate power tools, lifts, and hoists.
- Understand service and training manuals, interpret schematics, and use electrical diagnostic instruments.
- Keep up with industry innovations and make sound recommendations to customers.
- Manage billable time and work in process efficiently.
- Maintain neat, clean, legible, and organized paperwork and documentation.
- Communicate effectively with customers, coworkers, and management, and record accurate information.
- Maintain and safely operate the service vehicle.
- Manage truck stock and order parts needed for jobs through the parts department.
- Attend training classes and online courses as required.
- Work with the Service Coordinator to respond to service calls and communicate with customers about their equipment needs.
- Identify larger jobs and coordinate with customers and office staff regarding repairs and rental needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
