AMH Service Coordinator- Jacksonville

Advanced Material Handling Systems•Jacksonville, FL

About The Position

The Service Coordinator is the first point of contact for customers seeking equipment repairs. The role requires strong interpersonal skills and the ability to multitask. Responsibilities include dispatching service jobs, rescheduling as needed, and completing related clerical work. The coordinator supports field service technicians and parts delivery drivers, manages work orders and purchase orders, processes labor and timecard information, and handles customer and internal calls. The position is based in an office setting where noise is generally quiet but may be moderate near the shop. The employee may occasionally stand, walk, sit, and reach, and must have normal manual dexterity and be able to use a keyboard and phone effectively. Required vision abilities include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. The listed duties describe the general nature and level of the work and are not exhaustive. Responsibilities may be amended to meet business and organizational needs. The employer is an Equal Opportunity Employer and Drug Free Workplace.

Requirements

Basic computer skills, including typing and use of NDS, Microsoft Word, Microsoft Excel, and PowerPoint.
Ability to work with customers and provide excellent customer service; personable manner.
Ability to open and close work orders.
Ability to maintain a dispatch log.
Ability to collect and input technician timecards.
Ability to maintain a purchase order system for vendor purchases.
Ability to coordinate technicians.
Two to three years of relevant work experience.
High school diploma or GED.
Normal manual dexterity and ability to effectively use a keyboard and phone.
Required vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Collect field service technicians’ timecards and post labor daily.
Complete the payroll sheet and send it to the Controller biweekly.
Dispatch road technicians and parts delivery drivers.
Handle calls from customers, technicians, and other departments as needed.
Open and close work orders for shop and field technicians.
Open and close tire work orders for parts.
Open quote segments for parts when needed.
Issue purchase order numbers, track open purchase orders, and receive invoices when they arrive.
Receive invoices from the corporate office, separate third-party billing, match it up, and mail it to the customer.
Perform other tasks such as filing, processing credit card payments, and sending receipts to Accounts Payable.
Maintain the dispatch log.
Collect and input technician timecards.
Maintain the purchase order system for vendor purchases.
Coordinate technicians.
Reschedule service jobs when necessary and complete the clerical work associated with them.