AMH Service Coordinator- Jacksonville

Atlanta Fork Lifts Inc • Jacksonville, FL

5d • Onsite

About The Position

The Service Coordinator is the first point of contact for customers seeking equipment repairs. The role requires strong people skills and the ability to multitask. The coordinator dispatches service jobs, reschedules them when necessary, and completes related clerical work.

The position is based in an office setting where noise is generally quiet to sometimes moderate when working near the shop. The role may occasionally require standing, walking, sitting, and reaching with the hands and arms. It requires normal manual dexterity to use a keyboard and phone effectively, as well as close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

The listed duties describe the general nature and level of the work and are not exhaustive. Responsibilities may be amended or changed to meet business and organizational needs.

Requirements

• Two to three years of relevant experience.
• High school diploma or GED.
• Basic computer skills, including typing, NDS, Microsoft Word, Microsoft Excel, and PowerPoint.
• Ability to work with customers and provide excellent customer service; personable manner.
• Normal manual dexterity and ability to effectively use a keyboard and phone.
• Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Collect field service technicians’ timecards and post labor daily.
• Complete the payroll sheet and send it to the Controller bi-weekly.
• Dispatch road technicians and parts delivery drivers.
• Handle calls from customers, technicians, and other departments as needed.
• Open and close work orders for shop and field technicians.
• Open and close tire work orders for parts.
• Open quote segments for parts when needed.
• Issue purchase order numbers, track open purchase orders, and receive invoices when they arrive.
• Receive invoices from the corporate office, separate third-party billing for matching, and mail it to customers.
• Perform other clerical tasks, including filing, processing credit card payments, and sending receipts to Accounts Payable.
• Maintain the dispatch log.
• Maintain the purchase order system for vendor purchases.
• Coordinate technicians.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED