Service Technician- Niccoli Energy

Dead River Company • Brockton, MA

13h • $32 - $50

About The Position

The Service Technician installs, troubleshoots, and repairs residential and commercial propane and/or oil burner equipment and appliances while providing a high level of customer service. The role requires careful attention to customer property and a trusted-advisor approach, while representing Dead River Company and adhering to its Brand Promise.

Technicians work independently and as part of the larger team. They perform service work safely and accurately, advise customers on products and services, maintain their service vehicle and inventory, and may assist with training apprentices and journeymen. The position participates in night and weekend on-call coverage as necessary.

Requirements

• At least 10 years of relevant oil and/or propane service experience.
• High school diploma or equivalent.
• Valid Massachusetts Oil Burner Technician Certificate for service, installation, and repair of oil-fired equipment.
• Ability to pass and possess the applicable Massachusetts Gas Fitter and/or Liquefied Petroleum Installer license required for propane installation, service, and repair.
• Ability to meet Massachusetts testing and licensing requirements applicable to the position.
• Ability to pass a pre-employment physical.
• Valid motor vehicle driver’s license; driving record must meet company standards at employment and during annual reviews.
• Dependability and a strong commitment to safety.
• Excellent customer service skills.
• Ability to work independently and make sound decisions in the field.
• Team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Nice To Haves

• Completion of an oil burner and/or propane training course or CETP/PEP program; training and education are provided.
• Relevant licenses such as CDL, hazmat, boiler operator, master electrician, master plumber, or HVAC.
• Technical school training.
• NORA Certification.
• HAZMAT endorsement.
• HVAC, wiring, and/or plumbing experience or licensing.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps.
• CDL; it is preferred but not required.

Responsibilities

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Ensure work is performed safely and accurately to prevent callbacks and reduce liability.
• Maintain a neat appearance and clean uniform, and provide timely, safe, high-quality customer service.
• Promote company products and services and advise customers on options suited to their needs.
• Keep the service vehicle neat and orderly and ensure tools and equipment are safe to operate.
• Record and report parts and labor for service calls promptly in accordance with company procedures.
• Maintain and track parts inventories in the service vehicle.
• Participate in the night and weekend on-call schedule as necessary.
• Report accidents, spills, and liability claims.
• Perform propane gas-check inspections independently according to applicable codes and company policy.
• Perform HVAC, mechanical, plumbing, and electrical work as required by the market.
• Assist in training apprentices and journeymen.

Benefits

• Health insurance, with premiums as low as $6.41 for full-time employees.
• Dental insurance.
• Vision insurance.
• Company-provided life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with company match.
• Paid time off.
• Paid holidays.
• Tuition assistance for employees.
• Scholarships available for employees’ children.
• Discounts on company products and services.
• Opportunities for growth throughout the company footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED