Administrative Service Manager- Niccoli Energy
About The Position
Niccoli Energy is seeking a customer-focused Administrative Service Manager to lead the administrative operations of its Service Department from the Brockton, Massachusetts office. The manager coordinates day-to-day operations and leads staff responsible for dispatching, inventory, billing, payroll, and administrative support, partnering with field personnel and other departments to support efficient operations and strong customer service. The role includes developing the administrative team; overseeing technician scheduling and service coordination; managing financial and administrative processes; resolving customer concerns; and supporting safety and compliance. The position offers meaningful leadership responsibilities and the opportunity to contribute directly to customer satisfaction and operational performance.
Requirements
- High school diploma or equivalent.
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and planning skills.
- Demonstrated commitment to exceptional customer service.
- Proficiency with computer systems and business applications.
- Strong analytical and problem-solving abilities.
- Ability to prioritize work, adapt quickly, and make sound decisions in a fast-paced environment.
Nice To Haves
- Two to four years of supervisory experience.
- Accounting or business administration experience.
- Experience in dispatching, service operations, logistics, or inventory management.
- Working knowledge of the petroleum, propane, HVAC, or energy services industry.
- Outstanding customer focus, troubleshooting and analytical skills, delegation and follow-through, communication and relationship-building abilities, attention to detail, flexibility, sound judgment, accountability, and commitment to continuous improvement.
Responsibilities
- Recruit, hire, train, coach, and develop Service Department administrative staff.
- Provide performance feedback and support employee growth and development.
- Foster a positive, collaborative, customer-focused work environment.
- Coordinate work assignments, schedules, and payroll approvals.
- Oversee dispatching and scheduling of technicians for installations, maintenance, emergency calls, tune-ups, gas checks, and other service work.
- Plan and coordinate work to respond to customer needs in a timely manner.
- Support cross-training to maintain operational flexibility and coverage.
- Partner with field leadership on productivity, quality, and customer service objectives.
- Ensure accurate and timely service billing.
- Monitor inventory levels, purchasing, pricing, and equipment availability.
- Generate and analyze reports on productivity, callbacks, variances, and financial performance.
- Maintain accounting controls for billing, payroll, and inventory management.
- Assist with budget planning and financial management.
- Resolve customer concerns related to scheduling, billing, and service quality.
- Coordinate installations and communicate with sales and service teams.
- Balance customer needs, operational priorities, and business goals.
- Support a culture of safety and assist with accident and injury investigations when necessary.
- Ensure compliance with company policies and operational procedures.
Benefits
- Collaborative and supportive workplace culture.
- Opportunities for professional growth and advancement.
- Meaningful leadership responsibilities.
- Opportunity to make a direct impact on customer satisfaction and operational success.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
