Service Manager- Niccoli Energy

Dead River Company•Brockton, MA

6h•$78,000 - $118,000•Onsite

About The Position

Niccoli Energy is seeking an experienced Service Manager to lead its Service Department at the Brockton, Massachusetts office. The Service Manager oversees department operations, develops technicians and support staff, and ensures customers receive high-quality service. The role combines technical expertise and people management, with a focus on customer satisfaction, safety, accountability, and continuous improvement. The Service Manager is responsible for dispatching, productivity, inventory management, billing, payroll administration, and technician development. The position works closely with technicians, dispatch personnel, customers, suppliers, and company leadership to ensure efficient operations, profitability, and an exceptional customer experience. The role offers the opportunity to lead a skilled team, influence customer and operational outcomes, and grow within a company focused on service, safety, and community involvement. Salary expectations are $78,000–$118,000.

Requirements

High school diploma or equivalent.
At least two years of supervisory or management experience.
Strong knowledge of petroleum products, heating equipment, and service operations.
Excellent communication and leadership skills.
Strong planning, scheduling, and organizational abilities.
Demonstrated ability to lead teams and drive results.
Strong analytical and problem-solving capabilities.
Attention to detail and commitment to operational excellence.

Nice To Haves

Appropriate oil burner and/or propane licensing.
Additional industry certifications and technical training.

Responsibilities

Provide overall leadership and management of the Service Department.
Recruit, train, coach, and develop service technicians and support staff.
Inspect work and provide technical guidance and mentoring.
Evaluate employee performance and provide ongoing feedback and development opportunities.
Promote teamwork, accountability, professionalism, and continuous improvement.
Oversee technician scheduling and dispatching to maximize productivity and customer responsiveness.
Analyze productivity and performance metrics to improve efficiency and technician utilization.
Monitor department performance against profitability and billable-hours goals.
Coordinate service operations to ensure timely completion of installations, repairs, and maintenance work.
Resolve customer concerns related to installations, repairs, and service quality.
Ensure service work meets standards for quality, professionalism, and customer satisfaction.
Promote a positive company image through customer interactions and service delivery.
Oversee purchasing and inventory control for parts, equipment, and service supplies.
Maintain appropriate inventory levels while managing costs.
Coordinate maintenance and upkeep of service department vehicles and equipment.
Build and maintain productive relationships with equipment vendors and suppliers.
Lead department safety initiatives and conduct or oversee monthly safety meetings.
Ensure technicians follow safe work practices and company safety policies.
Maintain compliance with local, state, and federal regulations related to petroleum equipment installation and service.
Oversee incident investigations and support efforts to reduce workplace injuries and liability risks.