Energy Service Tech

Southern States Cooperative•Luray, VA

1d•$19 - $24•Onsite

About The Position

Performs installation, maintenance, and repair of propane and/or oil burning systems, HVAC units, equipment, and appliances for Southern States Cooperative, Inc. (SSC) customers. May also perform repair and maintenance work on diesel or gasoline tanks and equipment. Strictly adheres to government regulations and SSC operating procedures while working independently. This role involves maintaining regular communication with facility leadership regarding daily service dispatching, providing updates on installation schedules, job progress, account issues, and material supply. The technician will safely install and repair various fuel systems and equipment according to codes, calibrate equipment, and utilize HVAC, mechanical, electrical, millwright, and plumbing skills. They will read and interpret blueprints, manuals, and specifications to diagnose and troubleshoot systems. The role also includes representing SSC positively by providing reliable and prompt customer service, communicating professionally, providing equipment usage instructions, reviewing account details, collecting payments, and striving to grow market share. Additionally, the technician will discuss new equipment sales, conduct site surveys, identify products, and present recommendations. Operating SSC commercial motor vehicles safely, performing routine maintenance, and potentially loading/delivering fuels are also key responsibilities. The role requires preparing and maintaining accurate documentation, keeping parts and service manuals updated, ensuring in-warranty parts are returned for credit, maintaining adequate parts inventory, and assisting with physical inventory. Participation in specialized training and maintaining a clean, orderly, and safe work area are essential. The technician must perform work safely to prevent harm to themselves, customers, co-workers, equipment, or inventory, utilizing Personal Protective Equipment (PPE) as required and complying with all safety regulations and policies. All other assigned job functions must also be performed.

Requirements

Requires a High School Diploma or General Education Degree (GED)
Requires knowledge of mechanical systems and ability to learn and develop repair and installation skills in a trainee role (Grade 420).
Previous Southern States work experience a plus.
Requires Petroleum and/or Propane Certification (or ability to obtain).
May require Commercial Driver's License depending upon location.
May require Hazardous Materials and/or Tanker Endorsements (or ability to obtain).
Prefer Apprentice license in HVAC, Liquid Propane Gas Fitter or related trade (Grade 420).
Requires two (2) or more years of experience with installation and repair of propane or oil based heating systems (HVAC), equipment and appliances, as well as experience with diesel and gasoline equipment (Grade 426).
Requires license in HVAC, Liquid Propane Gas Fitter or related trade (Grade 426).
Requires Commercial Driver's License (Class C or Class B depending upon location) (Grade 426).
Requires three (3) or more years of experience with installation and repair of propane or oil based heating systems (HVAC), equipment and appliances, as well as experience with diesel and gasoline equipment (Grade 427).
Requires license in HVAC, Liquid Propane Gas Fitter or related trade; Prefer Master License (Grade 427).
The safe operation of a motor vehicle to perform essential job functions and mandatory compliance with the SSC motor vehicle safety policy.
Satisfactory completion of required training and certification, dependent upon location.
Effective knowledge of mechanical, electrical, plumbing, and/or pipe fitting repair and maintenance.
Able to cut, weld, and fabricate metal.
Able to read and interpret blueprints and schematic symbols, manuals, engineering specifications, diagrams, meters, gauges, and control panels.
Able to gather and analyze data to troubleshoot and diagnose repair needs utilizing test instruments and specialized tools.
Computer literacy to operate SSC business systems.
Able to effectively communicate technical information.
Able to effectively utilize interpersonal skills to communicate customer sales and service.
Able to utilize GPS equipment.
Able to work well independently and follow safety, quality control and operating procedures at all times.
Able to add, subtract, multiply, divide and calculate percentages in all units of measure, using whole numbers, common fractions and decimals; able to calculate dimensions, liquid measurements and calibrations.
Able to perform work with concentration, focus and attention to detail.
Able to operate a forklift, handcart and other industrial equipment.
Able to complete paperwork, reports, documentation, and email communication in a legible, organized, and timely manner.
Able to speak, read, write the English language in a proficient manner.
Able to work in a fast paced team environment.
Able to work extended hours to meet business demands.

Nice To Haves

Previous Southern States work experience a plus.

Responsibilities

Maintain regular communication with facility leadership regarding daily service dispatching for new installation, repair and maintenance of appliances, systems and related equipment.
Provide updates and input on installation schedule, job progress, account issues, supply of materials and other critical factors.
Safely install and repair propane, oil burning, diesel and/or gasoline systems, equipment, and appliances according to federal and state codes.
Calibrate equipment to proper settings.
Effectively utilize HVAC, mechanical, electrical, millwright, plumbing, and other specialized skills and the appropriate tools as determined by the job.
Read and effectively interpret electrical and mechanical blueprints, manuals, engineering specifications, diagrams, meters, gauges, and control panels to perform installations and repair equipment.
Gather and analyze information to diagnose malfunctions and troubleshoot systems.
Represent SSC in a positive manner by providing reliable and prompt service to customers.
Communicate in a professional and courteous manner.
Provide usage instructions for all equipment and appliances serviced.
Review account details, collect payments or provide invoices, and confirm future service with customers.
Strive to grow and maintain SSC market share through excellent service and customer referrals.
Discuss new equipment sales with current and prospective customers.
Conduct site surveys and identify products and equipment to meet capacity needs.
Assist customers in making an educated and informed decision by reviewing options and presenting recommendations.
Effectively operate Southern States Cooperative, Inc. (SSC) commercial motor vehicles in compliance with government regulations and SSC policy.
Perform routine maintenance and repair to keep vehicles in good working condition.
Depending upon location, may load and deliver supplies of propane and/or other fuels according to standard operating procedures.
Handle and lift canisters into truck and/or utilize load hose, meters, gauges, and terminal controls for bulk fuel loading (top load and bottom load).
Obtain distribution of fuel from SSC facility or third party terminals.
Prepare and maintain invoices, reports, logs, vehicle and equipment maintenance records and other related documents accurately, neatly, and in a timely manner.
Maintain complete and up-to-date files on parts manuals, service manuals, and service bulletins.
Maintain files on all equipment sold including design, bill of materials, follow-up report, guarantee and warranty cards, and records of service.
Ensure that all in-warranty parts are returned to supplier along with proper information in order for location to receive proper credit.
Maintain adequate parts inventory.
Assist with taking physical inventory of parts, equipment and merchandise.
Adhere to inventory control initiatives.
May assist with shipping and/or receiving of related products as determined by business need.
Effectively utilize forklift and other material handling equipment according to facility procedures.
Participate in specialized training, certification courses, and/or meetings as requested.
Learn and develop techniques to enhance job performance and to stay current on industry safety and operational standards.
Maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places.
Minimize waste and properly dispose of waste material.
Perform all related cleaning of equipment, vehicle and work areas according to Housekeeping Plan and SSC procedures.
Perform work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory.
Utilize Personal Protective Equipment (PPE) as required.
Operate all equipment and vehicles according to SSC policy and government regulations.
Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
Perform all other job functions as assigned.
Plan the schedule for repair, installation and service of equipment and appliances in coordination with supervisor (Grade 427).
Demonstrate advanced installation and repair skills (Grade 427).
Provide guidance and coaching to Service Technicians on repair, installation and maintenance of equipment, and discussing equipment needs with customers (Grade 427).
Communicate technical information in a clear and concise manner (Grade 427).
Partner with facility team members to ensure charges and credits are properly recorded (Grade 427).