Service Technician- Niccoli Energy

Dead River Company•Brockton, MA

5h•$29 - $43

About The Position

The Service Technician installs and repairs residential and commercial propane and/or oil burner equipment and appliances, providing a high level of customer service while protecting customer property and serving as a trusted advisor. The technician represents Niccoli Energy and Dead River Company by following the company’s Brand Promise and maintaining a professional presence. The role includes installing, troubleshooting, repairing, inspecting, and tuning heating equipment; performing propane gas-check inspections; maintaining a service vehicle, tools, equipment, and parts inventory; and promptly recording parts and labor for service calls. Depending on the market, the technician may also perform HVAC, mechanical, plumbing, and electrical work. The technician works independently in the field, participates in an on-call schedule as necessary, and assists with training apprentices and journeymen. The position offers $28.91–$43.37 per hour, depending on experience, with weekly pay and benefits including health, dental, and vision insurance; company-provided life and disability insurance; a 401(k) plan with company match; paid time off and holidays; tuition assistance; scholarships for employees’ children; product and service discounts; and opportunities for growth.

Requirements

At least three years of relevant oil and/or propane service experience.
High school diploma or equivalent.
Valid Massachusetts Oil Burner Technician Certificate for oil-fired equipment service, installation, and repair.
Ability to pass and possess the applicable Massachusetts Gas Fitter and/or Liquefied Petroleum Installer license required for propane installation, service, and repair.
Must meet Massachusetts testing and licensing requirements applicable to the position.
Ability to pass a pre-employment physical.
Valid motor vehicle driver’s license; driving record must meet company standards at employment and during annual reviews.
Dependability and a strong commitment to safety.
Excellent customer service skills.
Ability to work independently and make sound decisions in the field.
Team-oriented approach.
Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
Commitment to representing Dead River Company professionally at every customer interaction.

Nice To Haves

Successful completion of an oil burner and/or propane training course or CETP/PEP program; training and education are provided.
Technical school training.
NORA Certification.
HAZMAT endorsement.
HVAC, wiring, and/or plumbing experience or licensing.
Universal 608 EPA certification for AC, refrigeration, and heat pumps.
CDL; it is preferred but not required.

Responsibilities

Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
Perform efficiency tests, tune-ups, and service inspections.
Ensure work is safe and accurate to prevent callbacks and reduce liability.
Maintain a neat appearance and clean uniform, and provide timely, safe, high-quality customer service.
Promote company products and services and advise customers on options suited to their needs.
Keep the service vehicle neat and orderly and ensure tools and equipment are in safe operating condition.
Record and report parts and labor for service calls promptly in accordance with company procedures.
Maintain and track parts inventories in the service vehicle.
Participate in the night and weekend on-call schedule as necessary.
Perform propane gas-check inspections according to applicable codes and company policy without supervision.
Perform HVAC, mechanical, plumbing, and electrical work as required by the market.
Assist in training apprentices and journeymen.
Represent Dead River Company professionally in customer interactions and communicate with customers, dispatchers, technicians, drivers, office personnel, and vendors.