Administrative Service Manager- Niccoli Energy

Dead River Company • Brockton, MA

6h • $73,000 - $110,000 • Onsite

About The Position

Niccoli Energy is seeking an organized, customer-focused Administrative Service Manager to oversee the administrative functions of its Service Department. Based in the company’s Brockton, Massachusetts office, the manager coordinates day-to-day administrative operations and leads a team responsible for dispatching, inventory management, billing, payroll, and administrative support. The role partners closely with field service personnel and other departments to support efficient operations, customer satisfaction, and departmental performance.

The manager recruits, trains, coaches, and develops administrative staff; oversees service scheduling and dispatch; manages financial and administrative processes; responds to customer concerns; and supports safety and compliance. The position calls for a proactive leader who can develop people, solve operational challenges, and improve processes in a fast-paced environment.

The stated salary range is $73,000–$110,000. Niccoli Energy describes its workplace as collaborative and supportive and offers opportunities for professional growth and advancement, meaningful leadership responsibilities, and the opportunity to affect customer satisfaction and operational success.

Requirements

• High school diploma or equivalent.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and planning skills.
• Demonstrated commitment to exceptional customer service.
• Proficiency with computer systems and business applications.
• Strong analytical and problem-solving abilities.
• Ability to prioritize work, adapt quickly, and make sound decisions in a fast-paced environment.

Nice To Haves

• Two to four years of supervisory experience.
• Accounting or business administration experience.
• Experience in dispatching, service operations, logistics, or inventory management.
• Working knowledge of the petroleum, propane, HVAC, or energy services industry.
• Outstanding customer focus, troubleshooting and analytical skills, delegation and follow-through, communication and relationship-building abilities, attention to detail, flexibility, sound judgment, accountability, and commitment to continuous improvement.

Responsibilities

• Recruit, hire, train, coach, and develop Service Department administrative staff.
• Provide ongoing performance feedback and support employee growth and development.
• Foster a positive, collaborative, customer-focused work environment.
• Coordinate work assignments, schedules, and payroll approvals.
• Oversee dispatching and scheduling of service technicians for installations, maintenance, emergency service calls, tune-ups, gas checks, and other service work.
• Plan, coordinate, and schedule work to ensure timely responses to customer needs.
• Support cross-training efforts to maintain operational flexibility and coverage.
• Partner with field leadership on productivity, quality, and customer service objectives.
• Ensure accurate and timely service billing.
• Monitor inventory levels, purchasing activities, pricing, and equipment availability.
• Generate and analyze departmental productivity, callback, variance, and financial performance reports.
• Maintain accounting controls related to billing, payroll, and inventory management.
• Assist with budget planning and financial management activities.
• Resolve customer concerns related to scheduling, billing, and service quality.
• Coordinate installations and communicate with sales and service teams.
• Balance customer needs, operational priorities, and business goals to deliver a strong customer experience.
• Support a culture of safety throughout the organization.
• Assist with accident and injury investigations when necessary.
• Ensure compliance with company policies and operational procedures.

Benefits

• Collaborative and supportive workplace culture.
• Opportunities for professional growth and advancement.
• Meaningful leadership responsibilities.
• Opportunity to make a direct impact on customer satisfaction and operational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED