Service Manager- Niccoli Energy
About The Position
Niccoli Energy is seeking an experienced Service Manager to lead its Service Department from the Brockton, Massachusetts office. The manager oversees department operations, develops technicians and support staff, and ensures customers receive high-quality service. The role covers dispatching, productivity, inventory management, billing, payroll administration, technician development, profitability, customer experience, safety, and accountability. The Service Manager works with technicians, dispatch personnel, customers, suppliers, and company leadership to support quality service and operational excellence.
Requirements
- High school diploma or equivalent.
- At least two years of supervisory or management experience.
- Strong knowledge of petroleum products, heating equipment, and service operations.
- Excellent communication and leadership skills.
- Strong planning, scheduling, and organizational abilities.
- Demonstrated ability to lead teams and drive results.
- Strong analytical and problem-solving capabilities.
- Attention to detail and commitment to operational excellence.
Nice To Haves
- Appropriate oil burner and/or propane licensing.
- Additional industry certifications and technical training.
Responsibilities
- Provide overall leadership and management of the Service Department.
- Recruit, train, coach, and develop service technicians and support staff.
- Inspect work, provide technical guidance and mentoring, evaluate performance, and provide ongoing feedback and development opportunities.
- Foster teamwork, accountability, professionalism, and continuous improvement.
- Oversee scheduling and dispatching to maximize productivity and customer responsiveness.
- Analyze productivity and performance metrics and improve efficiency and technician utilization.
- Monitor profitability and billable-hour goals.
- Coordinate service operations to ensure timely completion of installations, repairs, and maintenance work.
- Resolve customer concerns related to installations, repairs, and service quality.
- Ensure service work meets quality, professionalism, and customer-satisfaction standards.
- Promote a positive company image through customer interactions and service delivery.
- Oversee purchasing and inventory control for parts, equipment, and service supplies while maintaining appropriate stock levels and managing costs.
- Coordinate maintenance and upkeep of service vehicles and equipment.
- Build and maintain productive relationships with equipment vendors and suppliers.
- Lead department safety initiatives and conduct or oversee monthly safety meetings.
- Ensure technicians follow safe work practices and company safety policies.
- Maintain compliance with local, state, and federal regulations related to petroleum equipment installation and service.
- Oversee incident investigations and support efforts to reduce workplace injuries and liability risks.
- Oversee department billing and payroll administration.
Benefits
- Competitive compensation and benefits
- Opportunities for professional growth and advancement
- Collaborative and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
