Service Technician - Courtesy CJDR
About The Position
The Service Technician is responsible for understanding and completing routine repairs needed to repair customer vehicles. The technician performs general repairs and diagnostics, with some assistance, including light engine work; transmissions and clutches; drive shafts; electrical systems such as starters and alternators; HVAC; and steering and suspension systems. The role also performs all levels of vehicle diagnosis, repair, and preventive or routine maintenance. The technician is expected to hold a majority of the applicable manufacturer certifications. The technician uses multi-point inspection forms, documents work and recommendations on repair orders, and communicates with service advisors about additional work or delays. Duties include road-testing vehicles when needed and practical, maintaining technician proficiency, completing warranty documentation and timekeeping, and participating in manufacturer and company training. The role also involves meeting customer satisfaction goals, protecting customer vehicles and information, keeping returned vehicles as clean as before service, and complying with applicable laws, regulations, and company policies. The position offers weekly pay, paid holidays and time off, paid training, and a range of insurance, retirement, learning, career-development, and other employee programs. Some listed benefits have eligibility conditions.
Requirements
- Previous automotive technician experience is required.
- Must have basic tools.
- Must have strong technical and mechanical skills.
- Must be a team player and able to work repetitively on complex tasks.
- Must be at least 18 years old.
- Must have a valid driver's license.
- Must pass pre-employment background and drug screening.
Nice To Haves
- ASE certifications are heavily preferred.
- Manufacturer certifications are heavily preferred; the role description states that the technician will have a majority of their manufacturer certifications.
Responsibilities
- Complete routine repairs and general diagnostics, with some assistance, including light engine work, transmissions, clutches, drive shafts, electrical systems, HVAC, and steering and suspension systems.
- Perform all levels of vehicle diagnosis and repair, along with preventive and routine maintenance.
- Accurately complete a multi-point inspection form for each vehicle.
- Document all work performed and recommended on assigned repair orders.
- Communicate with the service advisor when additional work is needed or repairs cannot be completed within the promised time.
- Maintain technician proficiency according to Asbury standards.
- Road-test vehicles when necessary and practical to identify required work and confirm completed repairs.
- Use manufacturer and management training and participate in manufacturer-sponsored training programs and schools to expand knowledge of new technology.
- Maintain manufacturer Customer Satisfaction Index scores at or above Asbury's specified goals for district, regional, and national scores.
- Complete work documentation and timekeeping for warranty repair orders and warranty claims.
- Report to management conditions that could jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
- Ensure customer vehicles are returned as clean as they were before service.
- Complete required compliance training, including training related to hazardous-waste disposal and OSHA Right-to-Know.
- Comply with federal, state, and local laws and company policies concerning customer vehicles, property, and information.
Benefits
- Weekly pay
- Paid holidays
- Paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Digital career-path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Paid volunteer hours through community service initiatives
- Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
