Lia CJDR Northampton - Automotive Service Advisor

The Lia Group • Northampton, MA

2d • $65,000 - $125,000

About The Position

Lia CJDR Northampton is seeking an experienced Service Advisor. The role oversees the flow of the service drive lane and helps ensure customers receive prompt, courteous, and effective service. The Service Advisor communicates repair information and technician recommendations to customers, provides support for owner inquiries, and helps ensure technicians’ available time is sold to service customers. The role also distributes work efficiently among technicians.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Clean and valid driver's license.
• Experience as a Service Advisor is sought; no specific duration is stated.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating repair information and technician recommendations to the customer.
• Provide concierge support for owner inquiries by phone or in person to assure a positive customer experience.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.
• Competitive wages.
• Generous benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED