Lia CJDR Northampton - Automotive Service Advisor

The Lia Group • Northampton, MA

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About The Position

Lia CJDR Northampton is seeking an experienced Automotive Service Advisor to support customers and manage the service drive lane. The role involves communicating repair information and recommendations from technicians, coordinating work efficiently among technicians, and helping ensure customers receive prompt, courteous, effective service. Compensation is listed as $65,000–$125,000 based on knowledge and production. The position includes customer support by phone and in person and works in a fast-paced service environment.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Clean and valid driver’s license.
• Experience as a Service Advisor; the posting seeks an experienced candidate.

Responsibilities

• Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to ensure a positive customer experience.
• Ensure technicians’ daily available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continuing education and manufacturer hands-on and web-based training.
• Paid time off.
• Weekly pay.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED