Service Technician- Windows/Doors- Phoenix, AZ

MI Windows and Doors LLC•Phoenix, AZ

1d•$24 - $35•Onsite

About The Position

MITER Brands is hiring a field-based Service Technician to diagnose, repair, adjust, and service residential and commercial windows, doors, hardware, and related components. The technician travels to customer homes, job sites, and commercial locations, performs service calls independently, identifies root causes, recommends corrective actions, and documents work using mobile devices and company service software. The role also includes handling and inspecting parts, maintaining vehicle and warehouse inventory, assisting with deliveries and warehouse organization, and collaborating with other technicians on larger or more complex projects. The position is based in Phoenix, Arizona, and is scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m., with overtime and occasional Saturdays. Travel is required. Work takes place in residential, commercial, and active construction environments, indoors and outdoors in varying weather. The technician is expected to follow safety procedures, maintain a clean service vehicle and work area, and provide professional, customer-focused service. Pay is $24–$35 per hour, depending on experience.

Requirements

Minimum of 5 years of window and door servicing experience with vinyl and aluminum products.
Experience diagnosing and repairing residential windows and patio doors.
Experience replacing insulated glass units.
Experience servicing and replacing balances, rollers, hinges, locks, latches, handles, and operators.
Ability to adjust and align single-hung, slider, casement, awning, and patio door products.
Ability to troubleshoot water infiltration, air leakage, and operational issues.
Ability to identify whether issues are product-related or installation-related.
Ability to take accurate field measurements for replacement parts and glass.
Working knowledge of window and door products, components, and repair techniques.
Strong troubleshooting and mechanical skills.
Experience using hand tools and power tools.
Ability to diagnose and resolve product issues independently.
Customer-facing experience and strong communication skills.
Basic computer proficiency, including Microsoft Outlook and Windows-based applications.
Ability to use mobile devices and service software to document service activities.
Valid driver's license and a clean driving record in accordance with company policy.
Comfort working with scaffolding and ladders.
Ability to safely lift, carry, push, and pull materials, parts, and equipment weighing up to 75 pounds.
Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
High school diploma or GED preferred.

Nice To Haves

Experience servicing Milgard products.

Responsibilities

Represent MITER Brands professionally and deliver exceptional customer service.
Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns.
Troubleshoot, repair, adjust, and service windows, doors, hardware, and related components.
Independently perform service calls and repairs while meeting quality and safety standards.
Identify the root causes of product issues and recommend appropriate corrective actions.
Safely operate and maintain hand tools, power tools, and service equipment.
Document service calls, observations, repairs, and outcomes using mobile devices and company service software.
Submit accurate and timely service reports.
Leave customer homes and job sites clean and returned to their original condition after service.
Pick up and deliver parts between warehouses, manufacturing facilities, and customer locations.
Maintain inventory in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials.
Assist with warehouse organization and unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Collaborate with other Field Service Technicians on larger projects and complex service situations.
Follow safety protocols and guidelines to maintain a safe and organized work environment.
Demonstrate MITER Brands Guiding Principles in business interactions.
Perform other duties as assigned.