Sub-contractor (Windows & Doors)

Pella Mid-Atlantic•Timonium, MD

About The Position

The Sub-contractor removes existing windows and doors and installs new Pella windows and doors in residential applications. The role coordinates installation schedules, directs work at job sites, determines installation methods and required materials and tools from work orders, and completes installations according to Pella Corporation guidelines and quality standards. The Sub-contractor tests and demonstrates products, keeps job sites clean, communicates with customers, and explains how to operate new windows and contact Pella Mid-Atlantic service. The role also handles completion certificates and outstanding balances, inspects subcontracted installations when needed, performs recovery work, and ensures warehouse product and material movements are properly scanned and reported. Company-provided tools must be appropriately used, maintained, and stored. The position requires compliance with safety requirements and the company Fleet Safety Policy, including having a valid driver's license. Pella Mid-Atlantic conducts background checks and drug screens on candidates and motor vehicle checks on employees who drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer.

Requirements

Prior knowledge of general construction applications and terminology and/or window and door applications.
Communication skills.
Ability to respond clearly, concisely, and promptly to questions or requests by phone or email.
Ability to write legibly and informatively, read and interpret written information, and edit work for spelling and grammar.
Ability to present information in one-on-one and small-group situations.
Valid driver's license and compliance with the company Fleet Safety Policy.
Compliance with company safety requirements, including wearing required safety apparel such as safety shoes, safety glasses, and fall protection.

Responsibilities

Coordinate and verify installation schedules with the Project Coordinator and/or Installation Supervisor for assigned jobs.
Direct work processes at job sites.
Identify installation methods, work procedures, materials, tools, and work aids from work orders.
Install windows and doors according to Pella Corporation installation guidelines and quality standards.
Test each unit's operation and demonstrate product operation to customers.
Ensure the job site is clean and tidy after installation.
Communicate effectively with customers and represent Pella Mid-Atlantic professionally at job sites.
Train customers on operating new windows and contacting Pella Mid-Atlantic service if needed.
Ensure customers complete the Certificate of Completion and collect outstanding balances.
Demonstrate commitment to high-quality work.
Conduct job-site inspections of subcontracted installers as needed to meet business needs.
Perform recovery work as required to meet business needs.
Ensure warehouse personnel scan all products and materials removed from the warehouse and notify warehouse personnel and/or the Project Coordinator about returns.
Use, maintain, and store company-provided tools appropriately.
Meet company safety requirements by keeping work areas neat and clean, following safety precautions, wearing required safety apparel, and reporting safety issues to the manager.
Maintain a valid driver's license and comply with the company Fleet Safety Policy.