Sub-contractor (Windows & Doors)

Pella Mid-Atlantic•Beltsville, MD

About The Position

The Sub-contractor removes existing windows and doors and installs new Pella windows and doors in residential applications. The role coordinates assigned installation schedules, directs work at job sites, determines installation procedures and required materials and tools, and completes installations according to Pella Corporation guidelines and quality standards. The Sub-contractor tests and demonstrates product operation, maintains clean job sites, communicates with customers, and explains how customers can contact Pella Mid-Atlantic service. The role also ensures completion of customer documentation and collection of outstanding balances, performs inspections and recovery work as needed, tracks product and material returns, properly uses and stores company-provided tools, and follows company safety and fleet requirements.

Requirements

Prior knowledge of general construction applications and terminology and/or window and door applications.
Communication skills, including responding clearly, concisely, and promptly to questions and requests by phone or email.
Ability to write legibly and informatively, read and interpret written information, and edit work for spelling and grammar.
Ability to present information in one-on-one and small-group situations.
Valid driver’s license and compliance with the company Fleet Safety Policy.

Responsibilities

Coordinate and verify installation schedules for assigned jobs with the Project Coordinator and/or Installation Supervisor.
Direct work processes at job sites.
Identify installation methods, procedures, materials, tools, and work aids from work order forms.
Install windows and doors in walls and openings according to Pella Corporation installation guidelines and quality standards.
Test each unit’s operation and demonstrate product operation to customers.
Ensure the job site is clean and tidy after installation.
Communicate effectively with customers and represent Pella Mid-Atlantic professionally at job sites.
Explain operating procedures for new windows and how customers can contact Pella Mid-Atlantic service if a future need arises.
Ensure customers complete the Certificate of Completion and collect outstanding customer balances.
Demonstrate a commitment to high-quality work.
Conduct job-site inspections of subcontracted installers as needed to meet business needs.
Perform recovery work as required to meet business needs.
Ensure warehouse personnel scan all product and material removed from the warehouse, and notify warehouse personnel and/or the Project Coordinator about returns.
Use, maintain, and store company-provided tools appropriately.
Meet company safety requirements by keeping the work area neat and clean, following safety precautions, wearing required safety apparel, and reporting safety issues to the manager.
Comply with the company Fleet Safety Policy while holding a valid driver’s license.