Field Service Tech III (Windows/Doors) (Tucson, AZ)

MITER Brands•Remote EEs - AZ, AZ

3d•$30 - $37•Onsite

About The Position

The Field Service Tech III diagnoses and resolves complex and escalated window and door service issues, performing advanced inspections, repairs, retrofits, and adjustments with minimal guidance. The role serves as a senior field expert in high-visibility customer situations, communicates findings and solutions clearly, and recommends preventative measures and product upgrades when appropriate. It also supports and mentors Field Service Technicians I and II through coaching and ride-alongs, and collaborates with engineering, quality, manufacturing, and customer care teams to share feedback on product performance and recurring field issues. The position maintains accurate service documentation and parts tracking, keeps the service vehicle, tools, and inventory ready for field work, and follows safety standards and best practices on every jobsite. The technician demonstrates MITER Brands Guiding Principles and stays current through ongoing training and advanced certifications. The position is full-time in Tucson, Arizona, with a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m.; occasional overtime may be required during peak periods. Pay is $30–$37 per hour, depending on experience.

Requirements

Ability to use digital service tools and mobile documentation systems.
Ability to work independently and as part of a team.
Ability to prioritize tasks.
Strong customer communication skills, including in escalated situations.
Basic computer literacy and ability to learn new software programs.
Strong interpersonal skills to operate in and maintain a team environment.
Strong communication skills and ability to follow instructions.
Valid driver’s license with a clean driving record.
High school diploma or equivalent.
5–6 years of previous experience in servicing, repairing, and troubleshooting is preferred.
Ability to meet the physical demands of the role, including prolonged standing and repetitive motions; bending, stooping, pushing, and pulling; hand dexterity and strength; and lifting up to 50 pounds frequently depending on the job.

Nice To Haves

Advanced technical training or certifications.
Familiarity with building codes, installation standards, and construction best practices.
5–6 years of experience in servicing, repairing, and troubleshooting.

Responsibilities

Diagnose and resolve complex and escalated window and door service issues.
Perform advanced inspections, repairs, retrofits, and adjustments with minimal guidance.
Serve as a senior field expert for high-visibility customer situations.
Communicate findings, solutions, and preventative recommendations clearly.
Mentor and support Field Service Technicians I and II through coaching and ride-alongs.
Collaborate with engineering, quality, manufacturing, and customer care teams.
Provide feedback on product performance and recurring field issues.
Maintain accurate service documentation and parts tracking.
Keep the service vehicle, tools, and inventory field-ready.
Uphold safety standards and best practices on every jobsite.
Recommend product upgrades and preventative maintenance when appropriate.
Demonstrate MITER Brands Guiding Principles in business interactions.
Stay current through ongoing training and advanced certifications.
Perform other duties as assigned.