Field Service Tech (Windows/Doors) (Venice, FL)

MITER Brands•Venice, FL

2d•$23 - $26•Onsite

About The Position

The Field Service Technician I services a regional territory, diagnosing and resolving window and door product issues while providing a high-quality customer experience. The technician independently performs service calls, repairs, adjustments, and product evaluations with minimal supervision at residential, commercial, and construction locations. The role involves frequent customer interaction, travel throughout the territory, and use of mobile devices and service software for scheduling, documentation, and reporting. The schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m., with overtime as needed; mandatory overtime may be required to meet customer and business needs. Compensation is $23–$26 per hour, depending on experience. Paid training lasts one to two weeks in Venice, Florida. The role is field-based and includes work indoors and outdoors in varying weather and active construction environments.

Requirements

At least 2 years of hands-on window and door installation, service, or repair experience.
Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
Ability to independently diagnose and resolve window and door-related issues.
Strong mechanical aptitude and troubleshooting skills.
Ability to safely use hand tools and power tools.
Customer service experience and strong interpersonal skills.
Basic computer proficiency, including Microsoft Outlook and Windows applications.
Ability to use mobile devices and service software for documentation and reporting.
Ability to work independently with minimal supervision and in a team environment.
Valid driver's license and a clean driving record in accordance with company policy.
Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
Ability to read a tape measure and perform basic mathematical calculations.
Strong organizational skills and attention to detail; ability to prioritize multiple service calls.
Dependable, self-motivated, and safety-focused.
Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment weighing up to 75 pounds.
Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
Ability to work indoors and outdoors in varying weather conditions.
Comfort with heights and use of ladders.
Ability to travel consistently within the regional service territory.
Availability for mandatory overtime as needed.

Nice To Haves

Experience working directly with homeowners, builders, and contractors.
Knowledge of impact-resistant and hurricane-rated window and door products.
Bilingual English/Spanish skills.
Aerial Lift Certification, or ability to obtain certification within six months of hire.

Responsibilities

Represent PGT and MITER Brands professionally during customer interactions.
Communicate with homeowners, builders, distributors, contractors, and other customers about service concerns.
Independently diagnose, troubleshoot, and repair window and door products in residential and commercial settings.
Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
Identify the root causes of product concerns and recommend corrective actions.
Safely operate hand tools, power tools, and other service equipment.
Document service calls, observations, repairs, and outcomes using mobile devices such as iPads or laptops.
Submit accurate and timely service reports through company service software.
Leave customer homes and job sites clean and in their original condition after service work.
Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
Maintain proper inventory in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and report non-conforming materials.
Support warehouse organization and assist with unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Mentor and assist less experienced technicians as needed.
Follow company safety policies and procedures.